WTA Discusses Lifeline Representative Accountability Database (RAD) With Chairman’s Office

On August 15, WTA met with Nirali Patel, Special Counsel to Chairman Ajit Pai, to discuss its concerns with the Lifeline Representative Accountability Database (RAD). WTA asserted that the new RAD needlessly puts the personally identifiable information of RLEC customer service representatives at risk while doing very little to achieve the Commission’s goal of preventing waste, fraud and abuse. WTA stated if USAC chooses to move forward with the RAD, it should change the information that must be collected, such as information related to the employee’s employment with the company rather than information related to their private lives.