FCC Issues Enforcement Advisory on Call Completion

On July 19, the FCC issued an Enforcement Advisory reminding long distance providers that if they receive an informal complaint regarding a call originating on their long distance networks they “must submit a written response explaining that the provider: (a) has satisfied the complaint, or (b) is unwilling or unable to do so. A provider does not satisfy its obligation to respond by claiming, for example, that it has no duty to investigate the problem because the complainant is not the provider’s customer.”  The Advisory also provides examples of unacceptable responses to complaints and reminds them of the penatlies for not responding appropriately to complaints.